Customer Analytics Lead at Nextdoor
San Francisco, CA, US
Nextdoor is where neighbors turn for trusted connections and the exchange of helpful information, goods, and services. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.
Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.
Meet your Future Neighbors
As a Customer Analytics Lead with Nextdoor, Inc. you’ll leverage in-depth industry and advertising-technology knowledge to generate actionable data-driven insights for Nextdoor’s customers. The Lead will have client-facing responsibilities and will engage with account and product teams to demonstrate the value of Nextdoor to our customers through both quantitative and qualitative methods. The Lead will analyze proprietary and third-party data to support sales, onboarding, and renewal conversations by providing insights on Nextdoor’s audience and customers’ advertising campaign performance. Further, the Lead will help surface trends and craft data-driven proof points for company insights reports and marketing materials. Finally, the Lead will perform analysis on and support the launches of new processes and tools to improve advertising measurement, as well as design and conduct experiments to better understand the drivers of advertisement performance. Supervise 1 Customer Analytics Analyst.
What You’ll Bring to The House
Master’s degree, or foreign equivalent, in Business Analytics, Statistics, or related field of study.
One (1) year of experience in the position offered or in business analytics, statistics, or related field.
Demonstrated experience must include: Client and executive-facing roles; Foundational understanding of how to design digital marketing campaigns utilizing different digital marketing techniques; Proficiency in data retrieval programming languages: Microsoft Structured Query Language (SQL) and/or MySQL; Proficiency in data visualization tools: Microsoft Power BI and/or Looker; Familiarity with organizing large datasets using programming languages: R, Python, and/or Apache Spark; Designing field experiments and analyzing results using statistical software tools: R, SAS Institute’s JMP, and/or Stata; and Proficiency in building models in spreadsheet software: Microsoft Excel and/or Google Sheets.
Bonus Points
At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the customers we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.