Technical Writer at Pendo
Herzliya, IL

Pendo is built for product teams, providing them with solutions to get usage and behavior insights and create products their users love. Our Product Operations team is in search of a Technical Writer to join our team of problem solvers who care about providing the best overall experience to our customers. We’re looking for someone who is able to work in-step with our PM, Engineering, Marketing, and Customer Success teams to illustrate the “why” behind technical and non-technical features and solutions, educate customers on best practices, and walk them through how to get the most out of our application and solutions through simple, elegant writing. 

The best candidate will have a strong writing background, empathy towards our customer and internal teams, a distinctive adaptive writing voice, and is highly collaborative in a fast-paced environment. The candidate will be a critical part of our Product Operations team, focusing on developing content strategy and working closely with all teams across Pendo to deliver solid, thorough documentation that empowers our users to do more, faster. 

Primary Responsibilities:

  • Stay aligned with releases and updates to write product and technical documentation for users, developers, and internal teams. 
  • Manage and maintain updates and revisions to documentation aligned with product releases and updates.
  • Collaborate with subject matter experts and key stakeholders to understand the self-service knowledge and documentation needs of our customers.
  • Measure and evaluate content effectiveness to optimize the customer education experience
  • Conduct audits to ensure our Knowledge Base and help videos are accurate and up-to-date.
  • Collaborate with Marketing around releases to ensure messaging and content is aligned to feature delivery. 
  • Involved with the administration of our related technology stack

Qualifications:

  • Strong experience in technical, content and/or instructional writing 
  • 3+ years of building product feature content for SaaS companies
  • Proven track record of designing and executing successful content programs
  • Examples of how you've developed programs that influence change in customer behavior
  • Provide samples of technical documentation including KB articles and whitepapers
  • Able to write in explanatory and procedural styles for multiple audiences
  • Prior experience writing about public APIs and SDKs is highly desired
  • Organized with a strong attention to detail and accuracy
  • Self-starter who takes initiative and thrives in a fast-paced changing environment
  • Knowledge of the Pendo Product is a plus
  • Bachelor’s degree 

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
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