Direct Mail Program Manager at Prosper
United States of America / Remote
#LI-Remote

About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $20 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, home equity lines of credit (HELOC) and credit card. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.  
 
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!  
 
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity 
Simplicity guides our user experience 
Accountability at all levels drives results
 
COVID-19 Vaccination Policy
Prosper is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring and onboarding processes. Our philosophy as a business is to approach the COVID-19 situation with empathy and urgency. Prosper’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates. In accordance with this priority, along with our legal responsibility to provide and maintain a workplace that is safe and free of known hazards, we have adopted a COVID-19 Vaccination Policy which requires all of our employees to receive vaccinations, unless they have an approved accommodation.
 
 
The Role
 
Prosper is seeking a Direct Mail Program Manager to grow our direct marketing team that will work across three products: personal loan, HELOC, and credit card.  We are looking for solid experience in DM production.  You will need to be innovative, resourceful, and be able to work independently.   Although you are mindful of DM creative, you are also analytical — data ultimately drives your decision-making process.  You want to make an impact that you can truly measure.  You are an excellent collaborator, able to build strong relationships with internal stakeholders and external vendors, to ensure the success of your initiatives.  You are not satisfied with the status quo and always look for ways to make the program better.
 
In support of growing monthly originations, the Program Manager ensures that direct response marketing campaigns are developed and deployed in a compliant manner with technology functioning as designed and the marketing message is delivered the as intended.  This role is responsible for the quality of the borrower onboarding experience through the direct response channel, and requires an appropriate level of job knowledge, proof and audit sampling, project management, budgeting, and reporting to management.

Problems You Will Solve

    • Execution: Manage, maintain, and report on Direct Marketing Campaigns from initial development through production and deployment. Continually evaluate production processes and methods to improve efficiency and campaign performance.
    • Analytics: Create metrics for, and track, marketing campaign progress and delivery.  Modify/design existing QA processes and partner with call center to assure that all levels of the organization have the appropriate information for decision making
    • Customer Advocate: Marketing liaison for borrower escalations or inquiries which may include compliance and senior management and other escalations related to the borrower acquisition experience. Assist with remediation efforts needed to resolve issues arising out of technology releases, system constraints, organizational errors and other unplanned circumstances.
    • Communication: Coordinate across the organization to ensure that the marketing team has the information needed to excel. Work cross-functionally to provide appropriate information for call center and other impacted staff as new campaigns/partners/technology are launched.

About You

    • 5+ years of related acquisition experience (Quality assurance, compliance, testing, banking, financial services) in print and online channels
    • Bachelor’s degree preferred, and/or 3+ years’ experience in direct marketing channel, or within print production  
    • Critical thinking, strong attention to detail, organizational skills and ability to influence action in the absence of a direct reporting relationship and see projects through to implementation
    • Experienced with all MS Office applications with emphasis on Excel.  Experience using JIRA, Confluence, and COUPA is a plus, but not mandatory. 
    • Strong entrepreneurial skills- ability to handle varied responsibilities and drive success with limited resources in a matrixed organization
    • Self-starter with the ability to work cross-functionally to develop and implement new policies and procedures
    • Committed to providing exceptional service to borrowers in a professional, compliant manner via delivery of consistent Quality levels across organizational touchpoints
    • Strong written and verbal communicator with the ability to clearly convey thoughts and opinions in a variety of forums including presentations to management, partners, vendors and colleagues
    • Ability to work a primarily daytime but flexible schedule that may include some limited travel time
    • Demonstrated ability to multi-task and flexibility to change priorities in a dynamic, deadline-driven environment
    • Must be able to work with confidential information & pass appropriate pre-employment screening
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Applicants have rights under Federal Employment Laws.
 
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
 
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
 
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.