Operations Analytics Analyst at Prosper
Phoenix, AZ, US / Remote
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $20 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, home equity lines of credit (HELOC) and credit card. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.  
 
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!  
 
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? 
 
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity 
Simplicity guides our user experience 
Accountability at all levels drives results
 
COVID-19 Vaccination Policy
Prosper is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring processes. Our philosophy as a business is to approach the COVID-19 situation with empathy and urgency. Prosper’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates. In accordance with this priority, along with our legal responsibility to provide and maintain a workplace that is safe and free of known hazards, we have adopted a COVID-19 Vaccination Policy which requires all of our employees to receive vaccinations, unless they have an approved accommodation.
 
 
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? 
 
The Role
 
As a part of the cross-functional team, that includes collections, verifications sales and service, HELOC, Card our Operations Analytics Analyst will work to ensure that Prosper efficiently grows beyond our current levels while maintaining optimal Service Level Agreements for various channels of business internally/externally. This position is a key contributor to our operational business and works within the Business Operations Department with broad visibility.
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The Operations Analytics Analyst will be responsible for analytics and reporting pertaining to operational performance and optimization. The ideal candidate will utilize prior experience, coupled with the knowledge of machine learning tools and operational processes, to appropriately manage risk in the Operations space.

Problems You Will Solve

    • Supports, manages, and monitors daily production reports for Collections.
    • Navigates through a complex data environment for analysis.
    • Responsible for auditing and quality control to ensure that standards are maintained.
    • Identifies new strategies and efficiencies in collections to mitigate risk and maximize returns.
    • Hypothesis development, analysis, test design, test vs. control analysis, development of recommendations, and oversight of implementation.
    • Develop, validate, and/or review reports for management
    • Partners with various stakeholders (both internal and external) to implement and assess strategy changes
    • Use sophisticated machine learning techniques to develop customer risk strategies & segmentation.
    • Apply forecasting techniques for volume allocation.
    • Communicate policy changes, test recommendations, program approvals, MIS and performance trends with key stakeholders, senior management, and external regulators.
    • Coordinate and collaborate with Operational teams to develop a strong understanding of Operations’ capabilities and to ensure flawless policy execution.

About You

    • Minimum Bachelor’s degree in mathematics, finance, statistics, economics, data science, or another quantitative field with 2 years of risk management experience. A Master’s degree is a plus.
    • Understanding of risk management and predictive modeling. Experience in machine learning techniques and time series forecasting.
    • Experience in, or understanding of, credit card financing business model in consumer lending business segment desirable.
    • Proficient in SQL, Python, Tableau, Excel and PowerPoint.
    • Google Cloud Platform experience a plus
    • Ability to develop executable strategies and deliver results.
    • Demonstrated strong analytical, conceptual, and quantitative problem-solving skills.
    • Excellent communication skills, both written and verbal.
    • Ability to innovate and find creative solutions to meet business goals.
#LI-remote
#LI-AR1
 
 
Applicants have rights under Federal Employment Laws.
 
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
 
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
 
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.