Business Operations Specialist at Prosper
Phoenix, AZ, US
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $20 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, home equity lines of credit (HELOC) and credit card. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.  
 
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!  
 
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? 
 
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity 
Simplicity guides our user experience 
Accountability at all levels drives results
 
COVID-19 Vaccination Policy
Prosper is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring processes. Our philosophy as a business is to approach the COVID-19 situation with empathy and urgency. Prosper’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates. In accordance with this priority, along with our legal responsibility to provide and maintain a workplace that is safe and free of known hazards, we have adopted a COVID-19 Vaccination Policy which requires all of our employees to receive vaccinations, unless they have an approved accommodation.
 
 
The Role
We are looking for a self-motivated individual with strong analytical skills and an ability to work cross-functionally. The candidate must be effective with prioritization, organization, and time management skills with a focus on meeting deadlines while producing quality results.  This role will be a first line of defense in detecting and remediating servicing issues within Business Operations.

Problems You Will Solve

    • Provide operations support to internal client partners regarding fixed term and revolving credit products. 
    • Review daily audit reports, conduct research and analysis to identify root cause of issues, remediate identified issues.
    • Understand and execute operations policies and procedures.
    • Work with stakeholders to identify and resolve servicing issues.
    • Develop and maintain documentation of Controls policies and procedures to drive adoption and adherence across Prosper.
    • Serve as a subject matter expert on operations processes, trends, and remediation efforts.
    • Identify and communicate to leaders any situations that may require additional review or special handling.
    • Identify opportunities for improvements in processes and procedures.
    • Foster a collaborative environment in which Prosper team members are encouraged to voice ideas and concerns.

About You

    • At least 1-year experience in the financial services industry preferred
    • Credit card servicing experience is a plus
    • Working knowledge and aptitude with SQL preferred
    • Organized, solution oriented, proactive and able to multi-task
    • Able to adapt in a fast moving role where a processes can change quickly
    • Proven track record of effective and collaborative work with cross-functional teams
    • Strong written and verbal communication skills
    • Strong problem-solving skills and ability to work independently
    • BA/BS or higher in related field is preferred

What We Offer

    • The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
    • The opportunity to work in a fast-paced environment with experienced industry leaders
    • Flexible time off, comprehensive health coverage, competitive salary, 401(k) employer match, paid parental leave
    • Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
    • A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot
    • The ability to work remotely in the United States
#LI-AR1
 
Applicants have rights under Federal Employment Laws.
 
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
 
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
 
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.